• One of the seemingly most problematic areas of consumer law is the situation where a consumer’s complaint is rejected by the seller. If you get into this situation, you do not have to hang your head. If you believe the truth is on your side, there are several ways to solve this situation.
• If you disagree with how the complaint was handled, you may voice your disagreement with the seller on the spot and tell this to the seller.
• If the seller does not respect your objection, you can:

1. Support your assertions with additional arguments to prove that the complaint was rejected unfairly – expert opinion, other service centre’s comments, etc.
2. Approach the Institute for Alternative Dispute Resolution for Consumer Disputes with a request to resolve the dispute with the seller (online at www.coi.cz)
3. Approach consumer organizations, or organizations dealing with out-of-court dispute resolution with sellers.
4. Approach a court with the relevant jurisdiction

• Another option that is, however, not embodied in the law and is an informal recommended procedure is to try to resolve the dispute with senior employees of the particular seller. These most often are – the executive, the owner, the manager, etc.