Counseling and educational activities for consumers in 2015

In 2015, we continue the project which is targeted at consumer protection and education for the general consumer public.

Goal of the project “Counseling and educational activities for consumers” is to inform general consumer public about its rights related to the civil code and consumer protection code. Project continues successful project from 2014 and its main goal is to inform general public about consumer issues. Our clients can use personal consultations in Kolín, telephone consultations on Mondays and Wednesdays from 9:00 to 17:00 (both only in Czech language) or ask with online counseling.

Duration of the project: 01/2015 – 12/2015
Name of the project: Counseling and educational activities for consumers
Financial support: Ministry of industry and trade
Target group: consumers in Czech republic, targeted especially at Kolín area and foreigners
Locality: Středočeský kraj – personal counseling, all ČR – online counseling, telephone counseling
Contact person: Jan Zapletal
Phone number: 224 241 589

Project team:

Expert Guarantor: Daniel Houdek
Head advisor: Tomáš Ryba
Coordinator of project and advisor: Jan Zapletal
Advisor: Barbora Kopecká

Project outputs:

  • telephone counseling – every Monday and Wednesday from 9:00 to 17:00 at +420 272 047 707 (only in Czech)
  • personal counseling in Kolín – every Monday from 15:00 to 20:00 at Na Pustině 1068 (not far from Tesco, direction to train station Kolín – zastávka) (only in Czech)
  • online counseling – possibility to ask an inquiry with web form
  • publication „Ochrana spotřebitele v ČR“ in three languages available from 2014: czech, vietnamese and russian, we prepare english and ukrainian version
  • web pages in czech, english, russian, ukrainian and vietnamese language
  • educational seminars for public
  • workbook for teaching for high schools

With what questions can we consumers help with?

  • usual approach with reclamation
  • consumer rights
  • help with troubleshooting with dealers and enterpreneurs
  • questions about withdrawal from contract
  • when can you ask for repair or replacement of things
  • when can you ask for a refund
  • and others