Rules of consumer counseling and agreement with processing personal data

1.  Deadlines for replying to consumers inquiries

Usual response time of most inquiries is within 10 calendar day from the day you post your inquiry. The response time of more complex inquiries is usually within 20 days. In rare cases, response time can be longer than 20 days. In that case, we will inform you before the expiration about that.

2. Provided answers, advices and opinions contained therein

The aim of counseling for consumers is to provide consumer with information on consumer protection, so that consumers have the latest information and knowledge needed to understand market relationships between consumers and entrepreneurs in the country. Show which direction it is possible to proceed in the matter, cultivate consumer-business relationships, and raise awareness in this area. Counseling for consumers does not substitute legal assistance provided by a professional person (lawyers). If a consumer is looking for that professional legal assistance, we recommend contacting a lawyer. Advice and information provided are based on a inquiry and information provided by consumer and that with regard to the scope of the query may not reflect an accurate description of the facts of the situation. For this reason, the advice and information provided are only recommendations, non-binding information disclosure, which GLE o.p.s. has not responsibility for their possible future use by the consumer. Interpretation of the issues by GLE o.p.s. is not binding since GLE o.p.s. can not issue binding opinions.

Counseling for the consumer only responds to questions about consumer protection desired by the consumer. Assess whether the contents of the query falls within the area of ​​consumer protection is carried out by the organization GLE o.p.s.

3.   Agreement of processing your personal data

The person who gave its consent to the processing of personal data (the “Person”) consents to the processing of personal data by organizations GLE ops, ID: 28204409 in order to meet the obligations arising GLE ops operation of an online counseling service for consumers. This mainly concerns the processing of personal data for the purpose of fulfilling the obligations to providers of subsidies from the state budget, EU funds and municipal budgets for the operation of the clinic.

The person agrees to receive news, attractions, business communications of  GLE o.p.s. in the field of consumer theme.

A person gives its consent to the processing of personal data for a period of 10 years from the date of issuance.

Consent to the processing of personal data can person withdraw at any time.

Processing of personal data and their protection is provided in accordance with Act no. 101/2000 Coll., On Protection of Personal Data, as amended.